What is 211?

211 is a national phone service that was launched in October of 2020 to better help connect the people of Newfoundland and Labrador to different community and social supports. This service was supported by funding from the Government of Canada, in partnership with United Way Newfoundland and Labrador (UWNL), and many community partners.

211 is a new information and referral service that connects Newfoundlanders and Labradoreans to critical human, social, community, and government supports. It helps people navigate the complex network of government and community programs to quickly find the best resource for their unique situation.

Amazingly this service is available 24/7, 365 days a year and is 100% free and confidential service to all users. Newfoundlanders and Labradoreans also have access to support in 170 different languages through interpretation services, which helps community members across our provinces speak about their problem with as little difficulty as possible.

Another thing that makes 211 stand out is that when someone contacts the line they connect with a real person. 211 Navigators are trained to ask questions about the situation the caller is in, and to then suggest programs or services that can help. Often, they can be registered on the spot. This speed of access not only eliminates the stress of trying to wade through information that can change daily, but also means the information that is offered is both personal and relevant.

What can’t 211 help with?

211 is not a crisis management or counselling service. Our community navigators, while amazing, are not trained to offer advice. What they can offer, though, is information and referral to the help that is already out there. They are experts in the human, social, community, and government resources that are available to Newfoundlanders and Labradoreans.

What kinds of services are people referred to?

  • Financial Assistance
  • Food Access
  • Programs for Seniors
  • Newcomer Support
  • Mental Health Resources and Supports
  • COVID-19 Relief Programs
  • Job loss or Training
  • Parent Support
  • Women’s Shelters

And many more!

How does 211 work in the Community?

211 is a complementary service to the hard work that many organizations and services are already doing in our communities. 211 exists to ease the burden of research and navigation so that these organizations can do what they are best at: helping as many people as they can. 211 would not be possible in our provinces without these amazing organizations and the strong partnerships that help it run.

How do I access 211?

Simply dial 2-1-1.

If you encounter any issues contacting the main line, you can also call the service via a toll-free line at: 1-855-258-4126. Further, if you are hard of hearing or cannot contact the service via phone, you can contact 211nl-lb@findhelp.ca

211 is the front door to community, social, and government services. When you don’t know where to turn, help starts at 211.

 

Throughout the month the February, UWNL will be running a series of webinars where organizations can learn more about what 211 is, how to ensure your organization is listed and how 211 can be used by your clients and partners. Please select a time below to register:

Senior Supports:

 

Housing Solutions:

 

Food Security:

 

Community Centres:

 

General:

 

For more information, please connect with 211 Outreach Coordinator, Colton Politte, at colton.politte@nl.unitedway.ca or call 709-753-9888.